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EN
If the product has quality issues, the handling standards are as follows:
Within 7 days: If quality issues arise, you can enjoy a return or exchange service at no cost to you.
Within 8–15 days: If quality issues arise, you can enjoy our replacement service at no cost to you.
Within 16–90 days: Free repair service is available—users incur no costs whatsoever.
Within 91–365 days: Free repair service is available, with the user responsible for one-way shipping costs.
For products older than 365 days: Paid repair services are available, with customers responsible for both round-trip shipping costs and the repair fee. If a replacement-for-repair option applies, it will be a paid exchange for a new unit, with customers covering the round-trip shipping costs and the associated fees.
| Quality issues | Within 7 days | Within 15 days | 16–90 days | 91 - 365 Days | More than 365 days | |
|---|---|---|---|---|---|---|
| Services enjoyed by users | Returns and exchanges | Replace with a new one | Free repair | Free repair | Paid Repair | *Pay-to-Upgrade |
| Users are responsible for shipping fees. | / | / | / | One-way shipping fee | Round-trip shipping fees | Round-trip shipping fees |